Privacy Policy

This Privacy Policy is issued by Neuro Tech Voice S.R.L., a company registered in Romania under fiscal code (CUI) 53666540, with its registered address at Bulevardul Revoluția Din Decembrie, Nr. 12, Ap. 2, Reșița, Județ Caraș-Severin, România ("Neuro Tech Voice", "we", "us", or "our").

We provide an AI voice agent platform that answers, qualifies, and books calls on behalf of our business customers ("Customers"). This policy explains how we collect, use, share, and protect personal data when you visit our website, create an account, use our dashboard, or otherwise interact with our services (collectively, the "Service").

This policy applies to visitors of our website and to Customers who register for an account. It also explains, at a high level, how we process data belonging to the people who call or are called by a Customer's AI agent ("End Callers").

For most call data, our Customer is the data controller (they decide to deploy an AI agent on their business line and configure what it does), and Neuro Tech Voice acts as a data processor, processing that data on the Customer's behalf and instructions. If you are an End Caller and have a question about how your call was handled, please contact the business you called directly, they are best placed to assist you, and can contact us on your behalf if needed.

We collect the following categories of information:

• Account and company data: name, email address, password (hashed), company name, industry, and any other details you provide when you register or configure your organization.
• Billing data: your subscription plan, invoices, and payment method details. Card numbers are collected and stored directly by our payment processor; we never see or store full card numbers ourselves.
• Agent configuration data: the personality, scripts, prompts, knowledge-base documents, and voice you choose for your AI agent.
• Call content: when your AI agent handles a call, we process the audio in real time to generate a response, and, depending on your settings, may store a transcript, an audio recording, and a sentiment summary of the call.
• Usage and device data: log data, IP address, browser type, pages visited, and similar technical information collected automatically when you use our website or dashboard.
• Cookies and similar technologies: see our Cookie Policy for details.
• Third-party integration data: if you connect Google Calendar, Gmail, Sheets, Docs, or Drive, we access only the specific data needed to perform the action you configured (for example, creating a calendar event or a spreadsheet row).

We use the information described above to:

• provide, operate, and maintain the Service, including routing and answering calls;
• create and manage your account and process payments;
• generate transcripts, summaries, and analytics you request;
• send you service, billing, and security notifications;
• improve the reliability, safety, and quality of our AI agents;
• detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service; and
• comply with legal obligations, including tax and accounting rules.

Where we act as a data controller (for example, for your account and billing data), our legal bases under the EU General Data Protection Regulation (GDPR) are the performance of our contract with you, our legitimate interest in operating and securing the Service, your consent where requested, and compliance with legal obligations.

Call recording and transcription is a feature Customers can enable for their own AI agent. Laws on recording phone calls vary significantly by country and, in the United States, by state. Some jurisdictions require the consent of only one party to a call, while others require the consent of all parties before a call may be recorded.

As the party that enables call recording and instructs our Service to record specific lines, our Customers are responsible for complying with all applicable recording-consent laws in the jurisdictions where they and their callers are located, including providing any required notice or disclosure to callers (for example, an automated announcement at the start of a call). Neuro Tech Voice provides the technical means to record and configure such notices, but does not determine whether recording is legally permitted for any specific call.

We do not sell personal data. We share information only with:

• Infrastructure and hosting providers that store our database and run our application;
• Voice and speech-processing technology partnersthat convert speech to text and generate the AI agent's spoken responses;
• Telephony carriers that provide and route phone numbers and calls;
• Payment processors that handle subscription billing;
• Email delivery providers that send transactional emails on our behalf;
• Google APIs, only when you explicitly connect a Google integration, and only to perform the action you configured; and
• Authorities, where required by law, regulation, or a valid legal process.

Neuro Tech Voice's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

A full, up-to-date list of subprocessors, and a Data Processing Agreement (DPA) for Customers who need one for their own compliance, is available on request using the contact details below.

Neuro Tech Voice is based in Romania (European Union). Some of our infrastructure and subprocessor partners are located outside the European Economic Area (EEA), including in the United States. Where we transfer personal data outside the EEA, we rely on appropriate safeguards recognized under GDPR, such as Standard Contractual Clauses, or transfers to providers certified under an applicable adequacy framework.

We retain account and billing data for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal obligations. Call recordings and transcripts are retained according to your organization's settings and plan, and are deleted or anonymized after account closure, subject to any legal retention requirements.

If you are located in the European Economic Area, the United Kingdom, or a jurisdiction with similar protections, you have the right to request access to, correction of, deletion of, or a copy of your personal data, to object to or restrict certain processing, and to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority, for Romania, this is the National Supervisory Authority for Personal Data Processing (ANSPDCP).

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, contact us using the details in Section 14.

Our Service is intended for business use and is not directed at children. We do not knowingly collect personal data from individuals under 16 years of age.

We use administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, and row-level security on our database. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website and dashboard use cookies and similar technologies. See our Cookie Policy for details on what we use and how to control them.

We may update this policy from time to time. If we make material changes, we will notify Customers by email or through the dashboard before the changes take effect. The "Last updated" date above reflects the most recent revision.

Questions about this policy or requests regarding your personal data can be sent to:

Neuro Tech Voice S.R.L.
Bulevardul Revoluția Din Decembrie, Nr. 12, Ap. 2, Reșița, Județ Caraș-Severin, România
Phone: +40 774 566 367