Veterinary
It's 8.50. Eight ops to admit, and every hand in the building is full.
It gets him in front of a vet today.
It answers on the first ring, writes the owner's sentence down exactly as she said it without deciding what it means, and puts the animal in the book — then hands you every call that has stopped being a booking.
Free for 14 days. No card needed.
“He's off his food since last night and he's just not himself. I don't know if it can wait.”
Takes the words down unaltered — not himself, not right — and looks at what today still has in it. It books the vet rather than the nurse, because that is the cheap mistake; whether it could have waited is never its sentence.
It's 8.50. Eight ops to admit, and every hand in the building is full.
Their words
Say it the way your callers say it, and watch what it reaches for
The agent has fourteen tools. It has the same fourteen on every one of these pages — what changes with your trade is which one a sentence lands on, and how much of the job is done by the time it puts the phone down.
It hears
“nothing's coming out in his tray”
It reaches for
transfer_call
Straining in the tray is on the list your vets wrote. It hands over before it books anything.
The words on those chips are the trade’s, not ours: first opinion, ADR, RVN, nurse clinic, POM-V, lepto. Get one of them wrong on the phone and the person on the other end knows within a sentence.
Run it
Every line on the job card came from a second you can point at
One call, on a rail. Drag it forward and it fills in. Drag it back and it comes apart — the slot empties, the tool leaves the log, and the confirmation un-writes itself.
Agent
Larkfield Veterinary Surgery — you're through to the answering assistant. Who's calling, and which animal is it about?
Tools it ran
- Nothing yet — it is still listening.
Consult note
- Patient · client
- Presenting complaint, her words
- First consult left todayPro · Google Calendar connected
- In the day bookPro · Google Calendar connected
Seen at ten past five by a vet, not a nurse. The note is in Jo's words, and nobody on this call decided whether it could wait.
Played back in 14 seconds, or listen to the whole call (1:13) at its own pace. The clock on the rail keeps the written call’s time.
Build this agentThe wall
It will not tell you whether it can wait
Lean on it. The words change as the caller pushes; the answer does not. Push all the way and the only thing that gives is that it stops arguing and fetches a person.
Pressure 1 of 4
Caller
“He keeps going to his tray and nothing's coming out. Is he just constipated?”
Agent
I'm not allowed to tell you what it is — I'm not a vet. There's a consult at twenty past four, or I can put you through to somebody here right now.
Crying is a request for a person. So is the pause where the word won't come. Both are answered on the first attempt, and nothing asks what it's about first.
The relay
The vet on duty, or whoever you marked for transfers knows in 11 seconds
Three calls never get finished by a machine here: an owner saying it's time, anyone asking how an inpatient got on, and the injured animal in the road that belongs to nobody. The last two go straight through to a person. The first is usually not said in words at all — it's a pause, or it's crying — and it is the one we deliberately do not transfer, because that owner is not being passed round a building: the message is taken in her words, the team is told while she is still on the line, and a named person rings her back.
0.0s
The caller is still talking. They never hear a hold, and they are never told to ring back.
Your rules
It starts briefed for your trade. The brief is yours to change.
Your trade decides what it knows on day one. You decide the rest — and every line you change shows up in how the next call goes, not in a settings page nobody reads.
A cat straining in the tray goes to a person, always
The words go on the note and the call is handed over before anything is booked. Your vets wrote that list; it only reads it.
Nurse checks on the nurse list — never in a vet's slot
Post-op checks, nail clips and weight clinics go to the nurse clinic. When it can't tell which it is, it books the vet, because the other mistake is the expensive one.
After 18:30, read out our out-of-hours provider first
Off. The call goes ahead without it.
Same agent, your vocabulary. The trade seeds the prompt; everything after that is yours, and you can read the whole of it in the dashboard rather than guessing at what it was told.
Go live
A number of its own, briefed for your trade, this afternoon
Everything on this page works on some plan. Here is exactly which, so nothing you just watched turns out to be behind a wall you did not know about.
On any plan
Nothing to connect beyond saving a contact and adding your documents.
- Puts the caller through to a person
- Writes down the details you asked for
- Takes a message, in the caller's words
- Answers questions from your own documents
- Tells your team, during the call
Starter — $49 a month
Needs a text-capable number on your account.
- Texts the caller a confirmation
Pro — $249 a month
Needs Google Calendar connected. Until it is, these calls become messages instead.
- Reads your real diary before it offers anything
- Finds an existing booking to change
- Cancels and frees the slot
- Holds someone for a cancellation
- Puts the job in the calendar
Your agent gets a new number; we cannot port your existing one, so the new number sits alongside your line and you forward to it when you are ready. Local numbers only — no mobile or toll-free yet.
What you just proved
Six claims. You operated the ones that are filled in.
- Three kinds of call come in, and it knows which is whichTry it
- It understands how your callers actually talkTry it
- Every line on the paperwork came from a second of the callTry it
- It will not say the thing that would land you in troubleTry it
- When it can't finish a call, a person knows while the caller is still thereTry it
- The brief is yours to changeTry it
The one we did not demonstrate
About one call in six goes unanswered while the doors are open
Our figure, not a study. Our estimate, from the shape of the day rather than a published figure — and please ignore the 24–28% that circulates in this sector, which we traced to a vendor post carrying no sample, no method and no date. Ours: 80 to 120 calls on a weekday, a front desk that is also the dispensary, the till and the insurance claims department and so realistically handles five to eight an hour, and two windows — 8 to 10 and 4 to 6 — where arrivals beat that badly. The figure we would actually lead on is not an estimate at all: a practice open 08.30–18.30 and Saturday morning is shut for roughly 70% of the week's clock, and for all of it nobody can reach a human at your practice about anything that isn't an emergency. That part is arithmetic. The first number is not: it is a guess with its workings printed, and it is beatable — your phone provider's own report breaks your inbound calls down by hour, including the 8-to-10 block where we think all of this happens. Read that block before you believe any figure this sector prints, ours included.
Around $35 for each call you get back
Our figure, not a study. Three recovered calls in ten become a visit that is actually attended, at an average client transaction of about £90 across consults, boosters and dispensed medication; roughly one in seven becomes a parasiticide or diet order at £45; the rest are reschedules, results chasing, price shopping and wrong numbers, worth nothing. Then we take 40% off the whole thing, because unlike a locksmith's caller yours is mostly an existing client who does ring back — that discount is why our number is smaller than every other one you will be shown. It lands near £27, which is the $35 above. A US general practice should read nearer $55, because a visit there averages appreciably more; we hold the two figures separately rather than converting one into the other. It understates one case on purpose: the one call in twenty from somebody who has just moved into the area, which is a five-year relationship rather than a transaction. There is no annual total anywhere on this page. Multiply it by your own missed calls if you want one; we have no idea how many yours are, and a practice that is shown a yearly figure by a vendor has been told something about that vendor's marketing and nothing about its own phone.
- What a practice must publish about its prices, and what its phone has to tell a caller about the out-of-hours provider, is the CMA's to set — not ours and not a vendor's.
- Competition and Markets Authority, market investigation into household-pet veterinary services, 2026-09. A statutory market investigation into UK household-pet veterinary services, concluded with an Order in September 2026: published price lists for defined services and common parasiticides, written estimates above £500, capped prescription fees, and clear display of the out-of-hours provider's identity, number, premises and availability. Large groups comply from December 2026; practices with fewer than 15 first-opinion sites from March 2027. Dated to the month it was made, because the month is what we can show you; nobody here is going to invent the day.
Questions
What veterinary owners ask first
Most of what my receptionists do on that phone is work out whether that animal comes in now or Thursday. Your machine can't do that — and if it tells someone their cat's just constipated, that cat's dead by morning and it's my name on the RCVS complaint, not yours.
She's right, and the agent is built so that it cannot try. It has no clinical judgement and it is configured so that it cannot form one: it will not assess urgency, will not name a condition, and will not tell anybody that something can wait. The moment a call turns clinical it stops being a receptionist and becomes a routing decision — a person at the desk, the vet on duty, or your out-of-hours provider with the address and the likely initial cost — and it errs towards escalation every single time, which is the same rule your own front desk is already trained on. The value was never that call. It is the other four in five: the booster, the what-time-do-you-close, the flea treatment reorder, the moved-house family who found you on Google — the ones stacked in a hold queue at 8.50 while an RVN is holding a cat, which is precisely why the call at 8.52 rings out. Answering the ordinary ones is what leaves a human free for the one that matters. Three things make that checkable rather than a promise: every line it says is a script you signed off, every call is transcribed like any other (and recorded, on Pro and above), and asking for a person works on the first attempt with no qualifying questions.
Will it decide whether an animal needs to be seen now?
No, and that is not a setting you can turn on. It will not say that something can wait, that it is probably fine, or that it doesn't sound serious, and it will not name a condition even to calm somebody down. It does the thing your front desk is already trained to do: if the client thinks it's urgent then it's urgent — the words go down unaltered, the next appointment is offered, and a person is offered in the same breath. The escalation list does the rest, and you write that list, not us.
What happens when somebody rings to arrange a euthanasia?
It stops behaving like a booking system. No slot, no text confirmation, no cremation options read off a document — it takes the message, alerts the team while the owner is still on the line, and a named person at the practice rings back. It cannot ring anybody back itself; that has always been a human doing it. And most of these callers never manage the word: they say “I think it's time”, or they go quiet, or they cry. All three are configured as the same hand-over.
Can it deal with repeat prescriptions?
It can take the request and it cannot grant it. The animal, the medicine and the quantity are logged, the owner is told plainly that a vet has to approve it and that a check may be due first, and they are told when they will hear. It never says the box will be ready. For controlled drugs it confirms nothing at all. Since the RCVS “under care” guidance came into force in September 2023 a prescription needs a clinical assessment at the time of prescribing for antimicrobials, antiparasitics and controlled drugs — that is a vet's decision every single time, and a phone has no part in it.
Does it write into ezyVet or Provet Cloud?
No — and anyone selling you a voice agent that claims it writes to your PMS should be asked to show you it doing so. It books into a connected Google Calendar, saves the caller's details and the words they used, texts the owner, alerts the team and hands over to a person. The transcript is there for whoever puts the clinical detail into the record, which is the same job your receptionist does after every call she takes: a three-minute call has always been a four-and-a-half-minute task.
Who answers at ten at night?
It does, and the first thing it says is whose practice it is and who covers your out-of-hours — name, number, address, and your published note on likely initial cost, which the RCVS requires you to make available anyway. But the caller it is really for at that hour is the other one: the reschedule, the flea treatment, the family who moved in on Saturday. They currently hear a recording about emergencies, work out that they aren't one, and hang up. That call is not logged anywhere, which is why nobody at the practice knows it happened.
Start
Put it on your veterinary line
Fourteen days free, no card. Point your calls at it when you are ready, and take them back the moment you are not.
It answers on the first ring and tells the caller it is an assistant.
See all industries →